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FAQs

How long are shipping times?

    Your products will ship within two days of your order, and then take up to between 4 to 30 days to reach your doorstep. Each product at Dewyglowy has an estimated delivery time that you can find in the product description.

     

    Where are the products shipping from?

    Our products are shipped from various parts of the world including our home country, the United States, as well as Europe, Asia, and Australia.

     

    Can I cancel my order?

    Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Please notify us at support@dewyglowy.com.  Please state "Cancellation" on the subject line.  Please include the Order Number and Date of Purchase in the email.

     

    What happens if I receive the wrong item?

    If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.  Please state "Wrong Item" on the subject line.  Please include the Order Number and Date of Purchase in the email.

     

    What is the refund policy?

    Please refer to our refund policy section.